Here's what to know about how Delta Air Lines is using artificial intelligence to price fares and why some lawmakers and ...

Department of Transportation secretary Sean Duffy has sent a warning to airlines about price discrimination, in the wake of a political dust-up about Delta's deployment of an AI-assisted pricing tool.

When a flight from Madrid to New York had engine trouble over the Atlantic, 282 passengers ended up at a tiny, remote airport ...

Wondering which airline you should target for your next trip? A recent customer satisfaction survey provides the answer. J.D.

Peter Turchin argues that societies collapse when there isn't enough room at the top. "There is a limited amount of space, ...

Beyond the technology itself, the expectation of always being connected is also driving flier perceptions of in-flight ...

Amazon is alerting customers to a rising impersonation scam that could compromise sensitive personal data. The e-commerce giant is warning about the issue, in which a scammer pretends to be a ...

SHANGHAI: 24 Jul. 2025 – Overall customer satisfaction with the purchase experience among internal combustion engine (ICE) vehicle buyers has declined for the first time since 2017 with an ...

Finally, Lexus’ customer service contributes greatly to owner satisfaction. Dealerships often receive praise for their professionalism, attentive service, and willingness to go the extra mile. Regular ...

Sen. Ruben Gallego led a letter to Delta asking about its new AI-driven pricing plan, which would individualize ticket prices based on user data.