The transfer will depend on the customer’s request or if the assistant cannot handle the inquiry. Expanded operating hours of live agents, 24/7 live chat, and freebies are also in the mix ...

The chat option is available on the Office of Child Support Services website. For more in-depth case-specific questions, individuals are encouraged to call the Contact Center at 216-443-5100.

Hit up longtime Packers reporter Tom Silverstein with your questions on this year's outlook, and help us test a new product.