Sales teams are constantly under pressure to hit their sales targets faster and be more productive and efficient. That’s ...

Call Annie (formerly known as Sam) is a service that lets you chat with a ChatGPT-based bot over the phone, named, um, Samantha. It’s a little confusing.

First: AI researchers call for “personhood credentials” as bots get smarter. Telling humans from bots online is already difficult, as any major social network could attest.

AI call bot technology continues evolving rapidly, extending automation capabilities into complex problem-resolution areas, technical support services, and specialized customer assistance functions.

Commonwealth Bank has sensationally reversed its decision to cut dozens of call centre roles that were to be replaced by AI, ...

Two Republican U.S. senators called for a congressional investigation into Meta Platforms on Thursday after Reuters ...