By overhauling traditional HR processes and enhancing service delivery through the strategic implementation of the ServiceNow HRSD module, employees now have seamless access to a wide range of HR ...

Officeworks has adopted a "platform mindset" to its use of ServiceNow software following a "re-implementation" three years ago, uncovering workflow and process improvements in IT, HR and ...

ServiceNow NOW is enhancing its HR offerings and introducing Generative AI (GenAI) features to enhance employee communications. The new features will make it easier for employees to get support ...

“There are many parallels between how UX and HR look at employee sentiment and experience,” says Amy Lokey, ServiceNow’s vice president and global head of design. “Both teams are driven by ...

Massive achievement In parallel with HR transformation, Rio Tinto modernised its IT service management landscape, integrating support workflows into the ServiceNow Employee Centre.